Gretel Kutan
Luxury Hospitality Projects
EMEA · Globally Flexible
Practice · Advisory · Concept and Positioning

Beach Club Concept and Positioning

A beach club concept is not a design brief. It is a decision about who the place is for, what it is for, and what it has to be worth to them.

It is normally settled by default. The question arrives late, disguised as a drawing that needs approving or an F&B brief that needs filling, and it is answered by whoever is in the room. Most of what is decided then cannot be revisited once the architecture is fixed.

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Where the concept question actually gets decided

An architect answers what the space should be. An F&B consultant answers what should be served in it. An operator answers what the place should be called and how it should feel, because they already have a proposition and this is a site for it. Each is answering the question in front of them, competently, and none of them is asked who the place is for.

The result is a property that finds out what it built two seasons after opening, when the resident guests use it, the local market does not arrive, and nobody can say whether that was the plan.

Concept, brand and positioning are three decisions, not one

They are routinely collapsed into a single conversation, usually a naming and design conversation, and they fail in different ways.

I.
Concept. What the place is. Not the cuisine and not the look, but the thing it offers that has a reason to exist on this stretch of coast. A concept that cannot be stated in a sentence to somebody who has never seen the site is not yet a concept.
II.
Brand. What makes it recognisable and repeatable. It is what holds the proposition together across a season, a change of management and a second location, and it is the part most likely to be treated as a logo exercise.
III.
Positioning. The claim the place makes against everything else available that evening, to somebody who has a choice. It is the only one of the three that is defined relative to other people, which is why it is the one most often assumed rather than decided.

A property can have a strong concept and no position, or a clear position and no brand capable of carrying it. Knowing which of the three is unresolved is most of the work.

Who it is for, including who it is not for

The audience decision is the one that makes everything downstream possible, and it is only a real decision once it also says who the place is not for.

A beachfront that is for the resident guest, for the local market, for the day-tripper, for the event client and for the family is not for anyone in particular. It will be programmed against all five, priced against none of them, and legible to none of them from the outside.

That does not mean choosing a single audience. It means deciding which one the place belongs to, which ones it can hold alongside them, at what hours and on what terms, and which ones it will decline. A property that has made those choices can brief a designer, a chef, an operator and a marketing team against the same answer.

The audience question comes before the marketing question

Marketing is how the audience that was chosen finds out the place exists and why it is for them. It works when there is something specific to say to someone specific.

The common failure is the reverse order: the place is built, opened, and then marketed at whoever might come, which produces a launch season of trial and no second year. Marketing cannot define an audience that the property has declined to choose, and it cannot make a proposition legible that was never made specific.

Where a concept is being defined, the useful marketing questions are early and strategic. Who is this for, and where are they now. What would make them choose it. What partnerships, programming and local relationships would put it in front of them, and which of those need to exist before opening rather than after. That is brand and audience strategy, positioning, launch planning, partnerships and local relevance. It is direction rather than execution, and it does not extend to media buying, campaign production or running the function.

What has to be settled before the architecture is

Some decisions stop being available once the drawings are signed, and they are not the ones owners expect.

How a non-resident arrives, where they park, and what they encounter before anyone welcomes them. Whether the route in is the hotel’s route in, and what that tells a guest who is not staying about whether they belong. Where the boundary sits between the beach operation and the rest of the property, and whether it can be adjusted by hour or by season. What the place sounds like at eleven o’clock at night, and to whom. How capacity flexes between a quiet Tuesday and a full Saturday without the proposition changing character.

None of these is a design preference. Each of them is a concept decision expressed in concrete, and each of them is close to unfixable afterwards.

The perspective behind the work

What matters here is having been in the room while these decisions were made under real conditions, in brand, marketing and commercial roles inside an international operating company, across the opening of lifestyle assets. That includes the decisions taken late, under a construction programme, and what they cost afterwards.

It is not architecture and it is not hotel operations. The work is the proposition, and the brief everyone else builds against.

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How an engagement is shaped

This work sits earliest in an asset’s life and is usually shortest in duration and longest in consequence. It runs alongside a development team or an owner, generally through the period between the site being fixed and the design being locked, and it produces the definitions the rest of the project is briefed from.

Where the question is also whether an external operator should run the finished asset, concept comes first. An operator cannot be briefed on a proposition nobody has defined, and an owner who approaches operators without one accepts whichever proposition the operator already sells. Operator Strategy and Selection →

Terms are agreed privately and depend on the mandate.

Questions

Is this the same as an F&B concept brief?

No. An F&B brief answers what should be served and how the space should work. This answers who the place is for and what claim it makes, which is the decision an F&B brief usually assumes has already been made.

Can this happen after opening?

It can, and then it is repositioning, which is a different piece of work with different costs. The distinction is whether there is a market view of the place to contend with.

Do you design the space?

No. The output is the proposition and the brief. Designers, architects and F&B specialists build against it.

Does this include the operator decision?

It sits directly alongside it and comes before it. The concept work defines what the asset is; the operator question is who should run it.

Discuss a mandate

A short conversation about the site, the market and the stage the project has reached is usually enough to establish whether this is the right kind of involvement.

Discuss a mandate

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